Refund policy
Returns & Refund Policy
At Plix, your satisfaction is our priority. If you're not completely satisfied with your purchase, we offer a 7-Day Money-Back Guarantee to ensure you can shop with confidence.
7-Day Money-Back Guarantee
If you're not happy with your order for any reason, you may request a return within 7 days of receiving your order.
Once your return is approved and received, we will refund the full product amount. Please note that original shipping charges are non-refundable.
How to Request a Return
1. Contact Us
Send us a message through WhatsApp or our store chat within 7 days of receiving your order.
Our support team will review your request and provide confirmation along with detailed return instructions.
2. Ship the Product Back
After your return request is approved, you can send the product back to us using any courier service of your choice.
- Return shipping costs are the responsibility of the customer.
- Our complete return address will be provided once your return is approved.
3. Return Inspection
Once we receive your returned parcel, our team will inspect the product to ensure it meets our return requirements.
After the inspection is completed, your refund will be processed.
4. Receive Your Refund
Refunds are issued within 2–4 business days after your returned product has been received and approved.
Your refund will be sent to the payment method or bank account you selected during the return process.
Return Conditions
To be eligible for a refund:
- The return request must be made within 7 days of receiving your order.
- The product must be returned in its original packaging.
- All items included with the order must be returned.
- The product should not be intentionally damaged or tampered with.
Non-Refundable Charges
Please note that the following charges are not refundable:
- Original shipping charges
- Return shipping costs
Need Help?
If you have any questions regarding your order, returns, or refunds, our customer support team is always happy to help. Simply reach out via WhatsApp or the live chat on our website.